Return and exchange policy

POLENE Official shopping mall provides you with easy return and exchange service.

* If you encounter any quality problems, you can consult quality assurance and maintenance, or you can consult customer service staff online.

Return service

Within 7 days of your receipt, you can contact online customer service and apply for a return, as follows:

· The first step: contact the online customer service, we will apply for your return according to your needs and provide the corresponding return number and return address

· Step 2: Contact logistics and return the replacement goods and the corresponding purchase vouchers (invoice, invoice, return application) to the designated place of receipt. After we receive the goods and complete the acceptance, your refund will be completed within 1 ~ 2 working days, and the payment will arrive in 2 ~ 5 working days.

Please note:

· 7-day return without reason only support customer service application, if you need to handle the return service, please contact the manual customer service assistance.

Exchange service

Within 7 days after you receive the goods, you can contact the online customer service and apply for replacement service, within 15 days after you receive the goods, if there is a quality problem, you can contact the online customer service and apply for replacement, the specific process is as follows:

· The first step: contact the online customer service, we will apply for your replacement according to your needs and provide the corresponding replacement number and address

· Step 2: Contact logistics and send the replacement goods and corresponding purchase vouchers (commodity invoice, commodity invoice, replacement application form) back to the designated place of receipt. After we receive the goods and complete the acceptance, we will send the replacement goods to your designated address as soon as possible.

Sincerely remind you:

· In order to ensure that your returned goods can be returned to the designated address in good condition and on time, the customer service will handle SF Express pick-up service for you.

· When returning or replacing the goods, please ensure the integrity of the packaging (packaging box and dust bag) and the tag. If there are any gifts, please return them together. Due to the anti-counterfeiting function of the tag, if the tag is damaged or removed, your return request will be rejected; If the packaging (box and dust bag) or the gift is missing, the brand reserves the right to deduct the corresponding value from your refund; Your return may be rejected if the bag is improperly placed resulting in indentation on the surface of the inclusion.