Privacy policy

PRIVACY POLICY

Updated on December 1, 2024

POLÈNE prioritizes respecting the right to privacy and protecting the personal data of individuals who visit, browse, and, where applicable, place orders for products on its website accessible at https://polene-shop.online/(hereinafter the "Website") (hereinafter referred to as "User(s)").

This document aims to inform Users about the conditions under which POLÈNE collects, stores, uses, and processes Users' personal data on its Website ,when you visit our points of sales, when you apply for a job at Polène or when you otherwise interact with or are displayed content about Polène, as required by the data protection laws in the territories in which we do business (hereinafter referred to as the "Privacy Policy").

POLÈNE reserves the right to amend the Privacy Policy at any time, particularly to comply with changes in legislation, regulations, case law, editorial or technical developments, or updates to its services that impact the collection and processing of personal data.

POLÈNE encourages Users to regularly consult the latest version of the Privacy Policy whenever they visit the Website or wish to place an order.

1.1 Data Controller 

The processing of Personal Data is implemented by POLENE USA, POLENE USA, INC., a company existing under the laws of New-York, having its registered offices Road 1411 Broadway FL 16, NEW-YORK NY 10018, United States, (hereinafter referred to as "POLÈNE"). 

POLÈNE operates the Website and acts as the Data Controller.

1.2 Collected Personal Data

Personal data refers to information that identifies an individual directly or indirectly, particularly through reference to an identifier or a name.

Personal Data is collected by POLÈNE:

  • Directly: when Users voluntarily fill out forms on the Website, such as when subscribing to newsletters or ordering products or even when Users apply for a job at POLENE or when they otherwise interact with POLENE ;

  • Indirectly: during Users' navigation on the Website (e.g., connection and navigation data necessary to provide services by POLÈNE). For more information on Cookies and how to change preferences, please refer to the "Cookie Policy."

The Personal Data collected from Users may include:

  • Identification Data: name, surname, email address, postal address, phone number;

  • Personal Information provided by the User in their account: date of birth, shoe size;

  • Order Data: billing information, delivery details, order history;

  • Login Data: login credentials, passwords;

  • Navigation Data: date and time of connection and/or navigation, browser type, browser language, IP address, location, and geolocation data;

  • Financial Data: payment information (e.g., credit card number, expiration date, security code, authorization number);

  • Other Information: any information Users provide to POLÈNE in the context of customer service or contact requests.

The provision of Personal Data is necessary to achieve the purposes described in section 1.3. Failure to provide such information may delay or prevent POLÈNE from delivering its products or services.

No sensitive personal data about Users is collected, such as data related to racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, health, or sexual orientation

1.3 Purpose of Data Collection 

Users’ Personal Data is collected and processed to enable POLÈNE to:

  • Provide services available on the Website;

  • Create and manage customer accounts;

  • Fulfill orders and manage User-related operations (e.g., delivery, tracking);

  • Respond to information requests;

  • Send newsletters, promotional offers, and special deals;

  • Comply with applicable legal obligations;

  • Ensure the proper functioning and continuous improvement of services;

  • Manage Users' requests to exercise their rights.

1.4. Data Retention

POLÈNE retains Users' Personal Data only for as long as necessary to fulfill the purposes described above.

1.5 Recipients of Personal Data

The individuals or entities who may access Personal Data include:

  • POLÈNE Organization ; 

  • Authorized POLÈNE staff;

  • Companies hosting Personal Data;

  • Authorized subcontractors: newsletter service providers, audience analysis providers, secure payment providers, anti-fraud service providers ;

  • Third parties placing functional cookies;

  • Judicial or administrative authorities upon request to meet legal obligations.

1.6 International Data Flows

Users' data may be transferred to jurisdictions not providing the same level of data protection as in their jurisdiction, in particular when Data is shared within the POLÈNE Organization. In any event, such data transfers are secured by the execution of data transfer agreements in compliance with applicable laws and regulations.

1.7 Security

As the Data Controller, POLÈNE commits to implementing all necessary technical and organizational measures to safeguard the security and confidentiality of Personal Data, ensuring protection against unauthorized access, alteration, or disclosure.

Users have the following rights regarding their Personal Data :

  • Right of access Data

  • Right to correct Data : to correct inaccurate, incomplete, or outdated data.

  • Right to erasure : to request data deletion under specific conditions.

  • Right to restrict processing 

  • Right to data portability : to receive data in a machine-readable format or transfer it to another provider.

  • Right to object : to object to processing, except where legitimate reasons prevail.

  • Right to appeal : with the competent supervisory authority 

  • Right to withdraw consent 

  • Right to set post-mortem instructions

Users may exercise these rights by contacting POLÈNE via:

  • Email: rgpd@polene-paris.com

  • Postal Mail: LA CADETTE, 60-62 Rue du Louvre, 75002 Paris

POLÈNE may request additional information, such as proof of identity, to process such requests.

If Users believe their rights have not been respected, they have the right to lodge a complaint with the supervisory authority.

1.9 Links to Third-Party Websites

The Website may provide links to third-party websites. POLÈNE is not responsible for the processing of Personal Data by these third-party websites. Users should consult their respective privacy policies.

  1. COOKIES POLICY

Privacy Preference Center : "Manage your cookie preferences"

2.1. Definitions

A cookie is a text file saved on the User's computer, tablet, or mobile device, which records and tracks data about their use of the website. Cookies are managed by your internet browser.

By continuing to use the POLÈNE website, the User agrees to the configuration of their cookies and acknowledges understanding the terms of POLÈNE's cookie policy.

The User can modify their preferences at any time by visiting the "Manage your cookie preferences" section.

2.2. Use of Cookies

Cookies are used by POLÈNE for statistical purposes, particularly to adapt and enhance the User's experience on the Website.

2.3. Types of Cookies Used

POLÈNE uses the following types of cookies:

  • Strictly necessary functional cookies:

    • Name: [TO BE COMPLETED]

    • Purpose: Ensure the proper functioning of the Website

  • Analytics cookies:

    • Name: [TO BE COMPLETED]

    • Purpose: Determine the number of visits and traffic sources to measure and improve the Website's performance

  • Third-party cookies:

    • Cookie name: [TO BE COMPLETED]

    • Purpose: [TO BE COMPLETED